Hyde Leadership Charter School Finds the HR Partner It Deserves with ExtensisHR

The challenge

As a small but growing organization, Hyde Leadership Charter School struggled to get the support it needed from a previous large professional employer organization (PEO). Instead of feeling like a valued partner, the school often felt overlooked.

Customer service was inconsistent, with three different payroll representatives assigned within a single year. Each change forced staff to restart the trust-building process, and calls with questions often resulted in conflicting information.

Despite repeated attempts to address these issues the problems persisted: lack of responsiveness, inconsistency, and a lack of prioritization of the school’s needs. Even basic reliable service proved unsustainable with their previous PEO.

The solution

Hyde Leadership Charter School recognized the need for an HR partner that prioritized people as much as processes. Through a review of PEO options, the school was introduced to ExtensisHR.

From the very first conversation, the difference was clear. ExtensisHR listened closely, understood the school’s challenges, and offered solutions tailored to its needs, rather than applying a one-size-fits-all approach.

ExtensisHR addressed key challenges, including recruiting and retaining talent while competing against larger school networks, offering robust employee benefits within limited budgets, and integrating payroll, compliance, and professional development without overburdening limited staff.

The results

Since partnering with ExtensisHR, the school has transformed its HR operations, gaining efficiency, reliability, and cost savings:

• Seamless integration of HR functions: Payroll, benefits, compliance, recruitment, training, and more are now centralized and coordinated.

• Improved efficiency and accountability: Clear communication and streamlined processes ensure staff can focus on students, not administrative headaches.

• Better tools and continuous improvement: The school benefits from a user-friendly platform with ongoing enhancements.

• Guided recruiting support: ExtensisHR provides hands-on assistance throughout the hiring process, helping find the right talent.

• Reliable customer service: Timely, accurate, and thoughtful responses create a consistent and trustworthy HR experience.

With ExtensisHR, Hyde Leadership Charter School now has everything it needs in one place, a partner that delivers HR solutions and peace of mind.

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