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Professional Services Case Study

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Frustrated with their National PEO, Legal Firm Switches to ExtensisHR for Better HR Technology and Savings

CHALLENGE

Small business owners often seek the assistance of a professional employer organization (PEO) when they are experiencing some of the common HR pains of a growing company: high HR administration costs, lackluster employee benefits, spending too much time on HR tasks, and dealing with the complexities of compliance.

But sometimes, a small employer chooses a PEO that ends up failing to meet the expectations of company leaders and their employees. This was the case for a New York legal firm who had been working with a national PEO for several years.

This firm grew tired of the high fees, poor customer service, and lack of transparency from their current PEO – and decided to work with a broker to explore new potential PEO partners.

EXTENSISHR SOLUTION

After not having used a broker before, the legal firm found a brokerage who could help find them the perfect PEO to meet their needs. The broker immediately reached out to ExtensisHR, believing this PEO could provide everything the legal firm was looking for in an HR partner.

Leaders from the legal firm came away extremely impressed with ExtensisHR’s easy- to-use HR technology, HRCloud. They also appreciated the boutique and personalized approach from ExtensisHR, which one company leader stated, made the legal firm “feel human again” and not just like another number as they felt with their previous PEO.

RESULTS

Ultimately, the legal firm decided to switch to ExtensisHR as their PEO partner, saving a significant amount of time and money compared to their previous provider. Their onboarding and implementation experiences were extremely positive, which was a great start to this new partnership.

Leaders at the legal firm also appreciated the broker-only sales model used by ExtensisHR. In addition to gaining a new HR partner, they also added a trusted advisor in their benefits broker who can help them as the firm continues to grow.

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