Key Performance Indicators (KPIs)
Definition
Measurable values used to evaluate employee or organizational success.
What are KPIs?
KPIs are quantifiable metrics tied to goals, used to track progress in areas like productivity, retention, time-to-fill, and customer satisfaction. In HR, KPIs drive data-backed decisions.
Why are KPIs Important for Employers?
- Provide accountability and direction
- Guide performance reviews and promotions
- Enable strategic workforce planning
FAQs
How are KPIs used in HR?
HR teams use KPIs to track success in areas like employee turnover, time-to-hire, training effectiveness, and engagement.
What’s the difference between a KPI and a goal?
A goal is the desired outcome, while a KPI is a measurable indicator of progress toward that goal.
How often should HR KPIs be reviewed?
Typically on a monthly or quarterly basis, depending on the metric and business needs.
How ExtensisHR Can Help
We help clients:
- Define HR and role-specific KPIs
- Track and report on workforce trends
- Use data to refine hiring, engagement, and retention efforts