Empowering Educators Through Exceptional HR Support: Honoring National Charter Schools Week
Quick look: National Charter Schools Week honors the nation’s over 8,000 charter schools and their efforts in strengthening academic excellence for the next generation. Their unwavering commitment to supporting student success fuels our own passion for service. Through SchoolCloud™, our personalized, school-focused HR and operational solution, we’re proud to support those who make a difference every day. Read ahead to see how our customer-first HR support model empowers school leaders and staff.
With more than 3.7 million students enrolled, charter schools play a vital role in shaping the lives of children and communities across the country. National Charter Schools Week is a time to appreciate the educators and administrators who make it possible while finding ways to return that same level of dedication to them.
ExtensisHR proudly celebrates these changemakers through our SchoolCloud™ solution and the customer service we provide with it. Here’s how our service model and hands on assistance help charter schools thrive behind the scenes.
What is National Charter Schools Week?
National Charter Schools Week is an annual celebration founded by the National Alliance for Public Charter Schools (NAPCS) to spotlight the hard work and success of charter schools and their 251,000 educators; it also acknowledges their growth throughout the U.S., with enrollment increasing by 12% in the last five years and 327 new institutes opened between 2022-2023.
This special week takes place in early May each year and includes nationwide events, storytelling, and advocacy efforts.
Your dedicated support team: Experts who understand education
The passionate educators behind every charter school deserve a trusted HR partner who truly knows their challenges and opportunities. That’s exactly what they get with ExtensisHR. From implementation to payroll, compliance, and everyday guidance, every member of our SchoolCloud™ team brings specialized expertise and a deep understanding of the education sector.
School Account Manager (SAM)
Challenge: School leaders and administrators are constantly balancing competing priorities, supporting students, managing staff, and keeping operations running smoothly. With limited time and resources, staying on top of evolving HR responsibilities can be overwhelming and inefficient.
How your SAM helps: Your School Account Manager acts as a single, reliable point of contact for all things HR, eliminating the need to juggle multiple service channels. By facilitating seamless communication and leveraging deep knowledge of school-specific HR challenges, SAMs save your team time and reduce administrative strain. Whether it’s navigating compliance updates, supporting onboarding and benefits, or optimizing workflows, your SAM ensures every aspect of your SchoolCloud™ solution is aligned with your school’s goals.
HR Manager
Challenge: In many charter schools, HR responsibilities often fall on the shoulders of principals or other leadership staff who may not have the expertise or time to navigate complex HR regulations, including employee classifications, compliance with labor laws, and employee relations. This can lead to mistakes, compliance risks, or inefficient HR practices.
How your HR Manager helps: Your dedicated HR Manager is an expert in the field and can provide much-needed support by taking the HR burden off school leaders. With a deep understanding of HR regulations and best practices, your SHRM-Certified HR Manager keeps your school compliant with local, state, and federal laws while effectively managing employee relations, benefits, and other HR needs. By partnering with ExtensisHR, charter schools gain access to specialized HR knowledge, allowing principals and leadership to focus on their educational mission without worrying about HR complexities.
Employee Solution Center (ESC)
Challenge: Charter schools operate in fast paced working environments, where educators and administrators must balance multiple tasks alongside their core responsibilities. When an HR question arises, schools need swift and reliable support from their professional employer organization (PEO)—not long waiting games or automated responses.
How the ESC helps: ExtensisHR’s ESC is designed to provide quick and efficient answers to your staff’s HR questions. With an initial response time of just 10 seconds, a 95% same-day resolution rate, and multi-channel support through phone, email, or chat, the ESC gives your team the help they need, when they need them.
Leave of Absence (LOA) Team
Challenge: Managing LOA requests in a school environment can be complex, especially when dealing with various types of leave, such as FMLA, medical, or personal leave. Schools often struggle with the administrative burden of tracking eligibility, maintaining compliance with laws, and coordinating the coverage for teachers and staff who are temporarily absent.
How your LOA team helps: Our LOA specialists can help schools navigate this complex process with ease. By providing expert guidance on eligibility, documentation, and compliance with leave laws, these experts confirm that all leaves are properly managed and legally compliant. With the support of your dedicated leave management team, school leaders can efficiently handle leaves without the added stress, avoiding disruptions and minimizing compliance risks.
Payroll Specialist
Challenge: For many schools, managing payroll can be a time-consuming and error-prone task, especially when handling diverse employee types, from full-time teachers to part-time staff and substitutes. Ensuring accurate calculations, adhering to different state and federal tax regulations, and meeting payroll deadlines can become overwhelming, particularly during peak periods like the start of the school year or holiday seasons. Mistakes in payroll can lead to employee dissatisfaction and potential compliance issues.
How your Payroll Specialist helps: Your ExtensisHR Payroll Specialist understands school-specific standards, including 10-, 11- and 12-month pay schedules, payroll tax-exempt statuses, and federal, local, and state regulatory requirements. With your Payroll Specialist’s support, your school can rest assured that payroll will be handled accurately and on time.
Implementation Manager
Challenge: Switching to a new PEO or using one for the first time can feel like a daunting task. There’s the fear of disrupting operations, confusion around new processes, and concerns about how to manage the transition smoothly without losing focus on students and educators. These hurdles can make the process seem overwhelming, especially for schools unfamiliar with the complexities of HR outsourcing.
How your Implementation Manager helps: They provide a hassle-free onboarding experience by managing all aspects of the switch, from understanding your school’s needs to providing training on new systems and processes. By offering hands-on support and clear communication every step of the way, your Implementation Manager reduces the stress that can come with moving to a new PEO partner.
SchoolCloud™: Simplifying HR, Empowering Educators
As we celebrate National Charter Schools Week, we’re reminded of the passion, resilience, and dedication that charter school educators and administrators bring to their work every day. At ExtensisHR, we’re proud to support that mission by providing the support they deserve.
Our commitment to service excellence is reflected in our industry-leading Net Promoter Score (NPS), a metric that measures how likely customers are to recommend us to others. With a score that far surpasses industry benchmarks, it’s clear our customers value the personalized support and expertise we deliver.
Our G2 reviews further demonstrate how our service model drives high partner loyalty and satisfaction ratings. (Want to see what real customers are saying? Visit our G2 page to read their feedback!)
In addition to our full-scale customer support, ExtensisHR’s SchoolCloud™ delivers robust HR tools and services to streamline operations for schools. The platform features an intuitive dashboard with centralized employee data, teacher certification tracking, smart forms for incident reporting, and automated workflows for onboarding, leave management, and offboarding. It also includes digital document storage, built-in letter templates with e-signature prompts, and 200+ K-12 training modules from Vector Solutions.
Backed by expert HR services, including risk and compliance, payroll and tax administration, and access to Fortune 500-level employee benefits featuring medical coverage, 401(k) plans, and family-forming benefits through Pumpspotting and Carrot Fertility, SchoolCloud™ is the complete solution charter schools need to attract and retain top talent, build a supportive workplace culture, and set the stage for long-term success.
Contact us today to learn more about our HR support for charter schools.
